FAQs

HAEVËN — Luxury Loungewear FAQ

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  • HAEVËN loungewear is where luxury meets purpose. Our collection is designed for women who value comfort, style, and conscious living. Each piece blends premium, sustainable fabrics, refined tailoring, and timeless silhouettes that transition effortlessly from home to travel to leisure. We create high-quality luxury loungewear that feels as elegant as it looks—because we believe comfort should also inspire confidence.

  • Our luxury women’s loungewear is crafted from sustainable, breathable, and buttery-soft fabrics. To maintain longevity, wash gently in cold water (inside-out), avoid harsh detergents, and lay flat or hang to dry. These slow-fashion garments are made to last—treat them with love, and they’ll love you back.

  • We design for real women of all ages and shapes, offering sizes XS to XL. Each piece is thoughtfully cut for comfort and elegance. Please visit our Size Guide

    to find your best fit based on detailed measurements and fit notes.

  •  All HAEVËN orders are hand-packed with care. Orders typically process within 1–3 business days, with tracked shipping available across Canada. You’ll receive tracking details once your HAEVËN-wear ships.

  • We want you to love your Haeven piece. If you need a different size or receive a defective item, contact us within 14 days of delivery for an exchange or return. Items must be unworn, with tags and original packaging. Please note that custom or final-sale items may have unique terms listed on their product pages.

  • Every HAEVËN garment is made through ethical production partnerships that align with our values of fair wages, safe working environments, and sustainable sourcing. We collaborate only with suppliers who share our vision of responsible, transparent fashion.

  • Yes! Every HAEVËN purchase is beautifully wrapped with an eco-friendly, minimalist approach. To us, less is more for mother Earth.

    You can also select gift options at checkout, adding a personalized card.

  • Absolutely. HAEVËN offers exclusive early-access waitlists for limited-edition drops like our November 2025 luxury pajama launch. Join our Waitlist to receive first access, sneak previews, and private-sale invitations.

  • Because each HAEVËN collection is crafted in limited runs to ensure quality and exclusivity, restocks are rare. If an item sells out, you can sign up for restock alerts or discover reimagined versions in future seasonal collections.

  • To keep your premium loungewear looking luxurious:

    • Follow care labels closely.

    • Wash gently with similar colours.

    • Avoid bleach and heavy softeners.

    • Air dry or tumble on low.

    • Store in a cool, dry space out of direct light.

    HAEVËN pieces are designed for enduring beauty—with care, they’ll stay as timeless as the day you bought them.

THE HAEVËN PROJECT — Nonprofit FAQ

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  • The HAEVËN Project is our nonprofit initiative dedicated to animal rescue and welfare. It was born from the same heart as Haeven—the belief that comfort and compassion go hand in hand. A portion of every HAEVËN loungewear purchase supports The HAEVËN Project’s mission to feed, treat, and protect street animals through partnerships with shelters and communities in Mexico and beyond.

  • 100% of donations fund spay and neuter programs, medical treatment, and animal rescue outreach in areas such as Puerto Vallarta and nearby villages. We’re committed to financial transparency and publish updates, impact stories and numbers of animals being supported.

  • There are many ways to join our mission:

    • Donate once or monthly to help animals in need.

    • Volunteer with us for future projects.

    • Partner with us through brand sponsorships or in-kind support.

    • Subscribe to our Newsletter for inspiring stories and updates.

    Your support helps turn fashion into compassion.

  • Each Haeven purchase helps fund animal rescue and community aid programs through The Haeven Project. We clearly label fundraising collections so you can see which garments directly support rescue missions, medical care, and spay-neuter initiatives. Luxury that gives back—that’s Haeven’s promise.

  • Subscribe to our email newsletter and follow on social media for stories of hope, rescue updates, and sanctuary milestones. You’ll also receive invitations to special events and campaigns like “Pearls for Paws” and “Sunday Spay & Neuter.”

  • Once The Haeven Project is officially recognized as a Canadian registered charity, we’ll issue tax receipts for eligible donations. We’ll post updates on our website and notify donors as soon as charitable status is finalized. We are currently registered as a non-profit both federally and provincially.

  • We love collaboration. Visit our Partnerships Page

    to share details about a shelter or organization you believe aligns with our mission. Include their name, location, and story—our team reviews each suggestion with care.

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Be the first to access limited releases, soulful stories, and meaningful moments that support women, animals, and the earth.

This isn’t just a community—it’s where comfort finds deeper meaning.